Code of Practice
We, at City First Aid Training, take great pleasure in delivering professional first-aid training in a caring, fun and interactive way. We take “training people to save lives” seriously. We deliver relevant, current and appropriate first aid information and skills to create confident first aiders.
This document outlines information about our available first aid courses, expectations, payment options, and New Zealand Qualifications Authority (NZQA) unit standards assessment process.
Privacy and Confidentiality
Your privacy is important to us. We collect information as required by NZQA for crediting the unit standards to your personal record of learning. We also collect personal information for certification and office administration. In accordance with the Privacy Act 1993, we will only use the personal information provided for the purposes of training, certification and unit standards reporting. We will only share the information for the purposes mentioned above.
Equal Opportunity and Te Tiriti o Waitangi
Our courses are available and open to all, regardless of background experience, demographic or disability and in accordance with the Equal Opportunity Act 2010.
We are passionate about empowering trainees to take care of themselves, friends and whanau and the greater community in an emergency. However, due to accreditation requirements, we may not be able to certify competence at the completion of a course.
We will treat all trainees in an ethical and responsible manner that is consistent with the principles of social justice and Te Tiriti o Waitangi.
If you have any concerns or are in need of any special assistance or learning needs, please notify us at enrolment and discuss this with your instructor.
Our First Aid Training Courses
City First Aid Training Limited delivers a variety of standard and tailored first aid courses. We are also a NZQA accredited provider for the following Unit Standards.
Comprehensive Workplace First Aid (12 hours face-to-face training) US 6402, 6401 and 6400
Blended Learning E-Comprehensive Workplace First Aid (4 hours online pre-learning AND 8 hours face-to-face training)
First Aid at Work US 6402 and 6401 (8 hours face-to-face training)
Blended Learning E-First Aid at Work (4 hours online pre-learning AND 4 hours face-to-face training)
Basic Emergency Care US 29321 (24 hours total: 8 hours online pre-learning AND 16 hours face-to-face training (2 days))
Provide first aid for young children - US 25459 (4 hours)
The above courses are designed to meet the regulations and guidelines of our primary reference, as stated below:
New Zealand Resuscitation Council Guidelines http://www.nzrc.org.nz
WORKSAFE New Zealand http;//www.dol.govt.nz
Health and Safety at Work Act 2015
Certificates from the above courses are valid for 2 years upon successful completion of the course.
Refresher First Aid - 6 hours. Certificates are valid for two years. A refresher course is available for trainees who hold a first aid certificate with no more than 6 months past the expiry date.
To Book a Course
Our website shows public classes dates, venues and prices. Please use our online booking system to attend a public first aid course www.cityfirstaid.co.nz. Or feel free to call us on 0800 277 222 (0800 CPR ABC) or email us at email@example.com.
We would love to hear from you about booking a tailored course for your workplace or organisation.
Give us a call on 0800 277 222 (0800 CPR ABC) or email us at firstname.lastname@example.org.
Trainees are required to speak and understand basic English. Please contact us if you wish to bring an interpreter to assist with your communication during the course.
Course Fees and Payments
Course fees are charged at the price advertised on our website at the date of enrolment, unless agreed in advance by City First Aid.
Credit Card payments are taken at the time of enrolment via our booking system and guarantee a place on the course
Online banking payments will also guarantee a place on the course please use your last name as reference and course date as particulars.
Invoice: You may request an invoice, payable on demand. You are guaranteed a place on the course on payment of the invoice. A direct debit authority may be required.
If you do not pay an invoice by the due date:
You will be liable to pay any costs that are incurred by anyone (including debt recovery agents) in recovering the money you owe or in exercising any other rights, including commissions and the legal costs of a solicitor.
We will reverse any discounts offered you, and suspend or terminate your account.
Cancellation and Refunds
City First Aid Training reserves the right to cancel any courses at its discretion. We will take all reasonable steps to inform you of any cancellation as soon as feasibly possible. City First Aid Training will not be responsible for any costs incurred due to course cancellation. Course bookings will either be refunded in full or transferred to another event date as agreed with you. Refunds will only be made to the original payment method.
We are happy to rebook your course at no extra cost provided you make contact prior to the course start date/time.
We will cancel your booking and provide a full refund provided you make contact at least 24 hours prior.
We will transfer your booking to another person if you are not able to attend, please let us know before the commencement of the class.
No refunds will be made for any cancellation within 24 hours of the course start.
If you do not attend, and have not made contact prior to your booked course date then no refund will be given. Rebooking will be at full advertised price.
Recognition of Prior Learning
Some courses require completing prerequisite training in order to complete the intended course. We recognise prior learning NZQA Unit Standard (US) 6401 requires US 6402 to be achieved prior and US 6400 requires US 6402 and 6401 to be achieved prior. Trainees will be required to supply evidence of completing Unit Standard 6402 and 6401 within the past 3 months.
To complete Unit Standard 29321 the US (6400, 6401 and 6402) must have been completed and achieved.
Course Information for Trainees
City First Aid Training delivers all first aid training in English including teaching, course manuals and assessment scenarios. Trainees are required to speak and understand basic English.
There is no required written component of the training, however trainees will be required to complete an online registration form in class.
Learning is assessed through practical demonstration of first aid skills.
The instructor will read out any assessment instructions and scenarios to trainees.
If you have any concerns regarding your ability to read, write or communicate in English, please discuss with your instructor at the start of the course.
For certification and unit standards accreditation all trainees will be required to demonstrate the first aid skills required by the course curriculum/unit standard.
All trainees must be able to demonstrate cardio-pulmonary resuscitation on the ground (for an adult and child manikin) for a minimum of 2 minutes per manikin.
If trainees have concerns regarding their mobility or physical agility please contact us prior to enrolment to discuss.
Attending a Training Course
Venue: We deliver training at various venues across Christchurch and outer regions. Please check the course information pack for confirmation of your venue and location of the training room and parking.
Attendance: Trainees must attend all sessions in person to receive their certificate of achievement.
Punctuality: Our courses start promptly at the advertised start time. Please be at the training venue at least 10 minutes before the start time to complete your in class registration process and get settled.
Late arrivals may be refused entry to the course at the instructor’s discretion.
Personal Space: We want our training spaces to be safe spaces for all. The practical nature of first aid does require touching others to complete learning outcomes and assessment activities. Please discuss with your instructor if you feel unsafe.
Clothing: We suggest trainees wear active-wear: clothing that allows free movement and no embarrassing peepshow moments.
Supplies & Resources: You will be given a course manual, which is yours to keep. There are spaces within the manual to record notes. We encourage note taking, doodles and questions to aid learning. Please bring your own writing implement.
We will have items in class to use during your first aid roleplays and assessments. This will be standard first aid kit resources or suggestions on alternatives in case you encounter an emergency situation with no first aid kit around.
Refreshments: Tea, coffee and cookies are provided as part of the course fee for public classes. Lunch is not provided.
Breaks will be scheduled throughout the day for morning tea, lunch and afternoon tea. Eating during sessions is not permitted, unless your needs are discussed with the instructor prior to class. You are welcome to bring a water bottle to hydrate throughout the day.
Only enrolled trainees can attend the course (or prearranged support person for translation purposes).
Mobile phones on silent mode only. Feel free to check your phone during allotted break times.
All training venues are smoke free, please only smoke or vape off site. The use of illicit drugs or alcohol during course is forbidden.
Disruptive trainees will be removed from the course when it is fair and reasonable to do so, especially when the disruptive behaviour hinders the learning of other class members.
Instructors may, at their discretion, offer the disruptive trainee the opportunity to complete the course at another date and/or with another instructor.
Assessments will be conducted in small groups and are scenario based, requiring first aid actions to be performed on another student (or manikin) acting as a patient. You will be read a scenario by your instructor and will complete the actions necessary to simulate an emergency situation.
You will be provided with resources to perform each task.
Your instructor will have full and final responsibility for awarding certification and/or unit standards.
All NZQA course assessments are undertaken by qualified instructors.
Attendance at all modules of the course and all assessments must be completed to gain the accredited course certificate. Trainees who haven’t completed all the required assessments can redo or catch-up assessments needed to complete the certificate. These must be completed within 3 months of the course date.
Trainees will be informed after each assessment if they did not complete the necessary assessment requirements and why. Privacy and respect will be shown at all times to the trainee from the instructor.
The trainee will have an opportunity to attempt another assessment at a time mutually agreed upon (usually lunch time or after class). Only one reassessment will be offered on the day.
If the trainee is unable to complete the assessment requirements then the trainee will be offered access to the online learning course and reassessment by another instructor.
All instructors for City First Aid Training have many years of experience in healthcare or education. Each instructor has successfully completed any and all required training by NZQA and New Zealand Resuscitation Council (NZRC) and hold valid Emergency Care Instructor certification.
Inservice training is undertaken in house on a regular basis.
Our instructors have a passion for their work, and continually seek opportunities for professional and personal development. We know you will find our instructors to be knowledgeable, respectful and caring.
Complaints and Grievances
Trainees who are dissatisfied with their course should follow the grievance/complaint process outlined below. A grievance or complaint can relate to any aspect of the course, including assessment results, teaching style, interpersonal conflict, harassment or discrimination.
Speak with your instructor to see if a satisfactory agreement can be met. If not;
Call or email the Director of City First Aid on 0800 277 222 (0800 CPR ABC) email@example.com
If the grievance is still unresolved, you can apply to NZQA for an independent assessment NZQA, PO Box 160, Wellington, or 0800 697 296 or email to firstname.lastname@example.org
Health and Safety
We prioritise the health, safety and wellbeing of our team and trainees. All instructors are familiar with emergency evacuation procedures in the training venues we use. Trainees are to adhere to their instructions in an emergency.
Please advise your instructor of any health or mobility concerns you have and they will make appropriate arrangements to assist you when needed.
All employees and trainees must adhere to our Health and Safety policies, WorkSafe NZ good practice guidance and all associated legislation.
Any incidents that happen during class will be recorded and reported accordingly and any reportable incident will be followed up immediately.
For private courses we expect the facility owner will have comprehensive Health and Safety processes in place and hold relevant health and safety discussions prior to teaching which includes provision for both the instructor and the trainee.