City First Aid – Code of Practice

Training people to save lives

E whakangungu ana i ngā iwi ki te whakarauora tangata

Our Commitment to You

At City First Aid, we’re committed to excellence in first-aid education — practical, inclusive, and people-centred.
Our Code of Practice reflects the standards that guide every class we teach, from Ōtautahi | Christchurch to Kaikōura.

We promise to create learning spaces where everyone feels welcome, safe, and respected.
Our training follows Te Tiriti o Waitangi, principles of manaakitanga (care and respect), and equal opportunity for all learners.

What You Can Expect from Us

✅ Professional tutors – qualified, experienced, and passionate educators.
✅ Up-to-date courses – aligned with NZQA and New Zealand Resuscitation Council guidelines.
✅ Supportive learning – adjustments available for language, literacy, or mobility needs.
✅ Safe environments – respectful, inclusive, and free from harmful behaviour.
✅ Clear communication – booking, payment, and cancellation policies shared before you enrol.

What We Ask of You

Arrive on time, ready to participate.
Let us know early if you need learning or physical support.
Engage respectfully with your tutor and classmates.
Practise skills safely — including CPR on manikins for two minutes.
Contact us promptly if you need to cancel, reschedule, or discuss a concern.

Certification and Standards

We’re accredited to deliver NZQA Unit Standards:
Unit Standards 6400 – 6402 New Zealand First Aid Certificate

Unit Standards 6401 - 6402 Foundation First Aid Certificate

Unit Standard 33319 - Instruct how to provide basic life support

Unit Standard 29321- Provide Basic Emergency Care

Unit Standard 424 - Assess and manage an emergency care situation during an outdoor recreation activity.

Certificates are valid for two years.
Recertification is available for recently expired qualifications.

If You Have a Concern

1️⃣ Speak with your instructor first — we’ll listen and work to resolve it.
2️⃣ If you’re not satisfied, contact Vicky (Managing Director) at 0800 277 222 or info@cityfirstaid.co.nz.
3️⃣ You may also contact NZQA for independent support: 📞 0800 697 296 | 📧 helpdesk@nzqa.govt.nz

Health, Safety & Privacy

We comply with:

Privacy Act 2020
WorkSafe NZ guidelines
Health and Safety at Work Act 2015

Your personal information is used only for enrolment, certification, and NZQA reporting.

Guided by Ngā Hoe e Waru – The Eight Paddles of Teaching

Our original teaching framework shapes how we teach and how learners feel — confident, supported, and ready to make a difference when it matters most.

Need more detail?

Download our full Code of Practice (PDF)

Simplified summary of our internal Code of Practice.
Full policy available on request for NZQA or organisational partners.

Code of Practice (update Oct 2023).pdf