Crisis and Risk Management Policy

November 2024

 

Purpose
To safeguard the safety and wellbeing of all employees, learners, and visitors by outlining clear procedures for identifying, assessing, and responding to potential crises and risks across all training locations, including hired venues and private client sites.

Policy Statement
City FIrst Aid Training Ltd (CFA) is committed to providing a safe environment by proactively managing risks and preparing for potential crises. This includes developing strategies to prevent, respond to, and recover from incidents at both our hired training venues and any private client locations.

Scope
This policy applies to all employees, learners, and visitors at City FIrst Aid Training Ltd (CFA) hired training venues (The Cashmere Club, La Vida Conference Centre, North City Church, and Rangiora RSA) and at any private client venues. When conducting training at hired venues or private client sites, CFA] will follow both its own crisis management protocols and the venue’s established safety procedures.

Crisis and Risk Management Procedures

1. Risk Identification and Assessment

   • Regular risk assessments are conducted at each hired venue to identify potential hazards, including fire risks, medical emergencies, equipment issues, and security threats. These assessments include a review of the venue’s own risk management policies to ensure compatibility.

   • When training at private client venues, CFA coordinates with client management to understand any location-specific risks and align session planning with the client’s crisis procedures.

2. Emergency Preparedness and Procedures

   • Each hired training venue has its own emergency procedures, including fire evacuation routes, assembly points, and emergency contact information.CFA staff will be briefed on any onsite hazards through the company induction process and CFA teaching staff will ensure all learners are briefed on these procedures before each session.

   • At private client venues, staff and learners are similarly briefed on client emergency procedures.

3. Crisis Response and Roles

   • In the event of a crisis at a hired or client venue, CFA’s First AId Instructors will initiate response protocols in line with both company and venue-specific procedures.

   • Evacuations and safety responses will be managed in collaboration with the venue’s safety personnel or client’s designated safety team as required.

4. Post-Crisis Review and Recovery

   • After any crisis, a review will be conducted to assess response effectiveness, document lessons learned, and identify areas for improvement.

   • For incidents at hired or client sites, CFA will work with the venue or client to ensure a thorough review process, including any necessary follow-up actions.

Risk Management Responsibilities

1. Venue-Specific Safety Checks

   • Regular Safety checks are conducted at each hired venue, in line with both CFA standards and the venue’s own safety protocols.

   • Any identified risks or concerns at hired venues will be promptly addressed with the venue’s management to ensure they are resolved.

2. Reporting Hazards and Incidents

   • CFA Team members and learners are encouraged to report any hazards, incidents, or near-misses observed at hired or client venues.

   • CFA Team members will complete an incident report. 

   • Incident reports at hired venues will be shared with the venue management for coordinated response and resolution.

Training and Review

1. Team Member Training

   • All CFA team members will receive training in crisis response, with additional instructions on any hired or client-specific protocols relevant to the session’s location.

2. Policy Review

   • This policy will be reviewed annually or after any major incident, ensuring it remains aligned with best practices and any new requirements from hired venues or private client sites.