Nau mai, haere mai, welcome.

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Training Day Essentials

• Start time: Please arrive by 8:30am.

• Clothing: Wear comfortable clothes for moving and practicing on the floor.

• Food: Tea, coffee, and cookies provided; lunch options available for purchase either onsite, or nearby.

• Manuals: You’ll receive a printed manual to keep, with a more in-depth version available HERE online.

 

 ​Online Learning

If you are completing a blended learning first aid course, you will have been sent login details to our online learning. The email will have come from support@intuto.com (check your junk folder if you can't find it). Alternatively, use the password reset instructions on the link below

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You can return at any time to the online learning by heading to https://cityfirstaid.my.intuto.com - use your email address to log in and the password that has been sent to you. You can also reset your password by clicking "having trouble logging in"

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If you do not know what email address has been used to register you, first check with the person who has booked you onto the course. If you are still struggling to log in, contact us on info@cityfirstaid.co.nz or by phoning 0800 277 222

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Cancellations & Reschedules

• Please contact us at least 48 hours before your course if you need to cancel or reschedule.

• We’re happy to move you to another training date.

• If City First Aid needs to cancel due to unforeseen circumstances, we’ll notify you as soon as possible and transfer your booking to another course.

 

Learning With Us
When you join a City First Aid course, you’re not just sitting in a classroom. We see it as a journey - all of us in the same waka, paddling together, with the shared goal of arriving confident and capable at the end.

 

Practical and Hands-On 
Our courses are active and focused on real-life scenarios. You’ll practice skills in a safe environment where it’s okay to make mistakes and reflect. By keeping learning simple and relevant, and by anchoring it through practice, you’ll leave confident and ready to respond in an emergency.

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Supportive Tutors
We’ll guide the journey, and you’ll guide your own learning. Everyone learns differently, and our tutors will support you with space to ask questions, plenty of practice, discussion, and feedback.

 

Inclusive and Respectful 
We paddle as one waka - carrying the diversity of our community with us. Our belief is simple: with the right skills, ordinary people can step up and make a difference when it matters most.

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Looking After Yourself While Learning
Sometimes learning first aid can stir up strong feelings. Our tutors are trained in trauma-aware practice and will create a safe, supportive space where you can take part comfortably.

If things feel overwhelming, let your tutor know. Together we’ll steady the waka and find the best way forward for you. Your wellbeing matters most.

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No Surprises in Assessment
Assessment is simply part of the journey, a chance to show what you’ve learned and anchor those skills for real life. We’ll explain every task clearly, and you’ll have plenty of time to practice first.  Assessments include scenario-based practical's and a short written task (you can preview the written questions HERE)

If something doesn’t go right the first time, that’s okay, we’ll support you to try again. Adjustments can be made if you need them, so the waka stays steady and everyone has the chance to succeed. 

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​​Learner Rights & Responsibilities

You have the right to:

• A safe, respectful, inclusive environment.

• Access to support if you’re unwell, overwhelmed, or need adjustments.

• Give honest feedback or raise concerns without penalty.

• Have your personal information stored securely and used only for official purposes.

You are responsible for:

• Participating fully in learning and assessments.

• Letting us know early if you need adjustments or support.

• Respecting your tutor and fellow learners, and their property.

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Feedback & Concerns

• Talk with your tutor first,  we’re here to listen.

• Email info@cityfirstaid.co.nz (response within 2 working days).

• If you’re not satisfied, you can contact NZQA: Learner Complaints or call 0800 697 296.

• You may also make a complaint via our complaints form HERE

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Your Information

As an NZQA-accredited provider, we must collect some personal details (name, DOB, address, NSN, ethnicity, disability).

• This registers your training with NZQA and supports national reporting.

• You may also provide an emergency contact (optional but recommended).

• All information is stored securely and used only for official or emergency purposes.​