Learner Code of Practice | City First Aid | Christchurch First Aid Training

Training people to save lives

E whakangungu ana i ngā iwi ki te whakarauora tangata

Our Commitment to You

At City First Aid, we believe first aid training should be practical, supportive, and relevant to real life.

Whether you are attending for work, family, community involvement, or professional requirements, our goal is the same: that you arrive feeling welcome and leave feeling confident and better prepared to use first aid in everyday life.

We are committed to creating learning spaces where people feel welcome, respected, and safe to learn. We recognise that every learner brings different experiences, strengths, cultures, and learning needs into the classroom.

Te Tiriti o Waitangi, the principles of protection, participation, and partnership, and our own Eight Paddles of Teaching (Ngā Hoe e Waru) framework, guide our teaching.

Alongside our teaching framework, our Pastoral Care Policy guides our approach to learner wellbeing, inclusion, support, and success.

How We Work | Tō Tātou Waka

Our organisation is shaped like a waka. Its foundations are our five Strategic Pillars | Ngā Pou Rautaki:

Excellence in Education | Te Hiranga i te Mātauranga
Inclusivity and Cultural Responsiveness | Te Whakauru me te Urupare Ahurea
Growth and Innovation | Te Tipu me te Auahatanga
Compliance and Quality Assurance | Te Tika me te Kounga
Financial Sustainability | Te Pūtea Toitū

From these foundations flows your learning journey | Te Haerenga Ako, where teaching is relational, culturally grounded, trauma-aware and aligned with Te Tiriti o Waitangi.

Our Values | Ō Tātou Uara

Care and Respect | Manaakitanga: everyone is welcome, valued and treated with dignity.
Connection | Whanaungatanga: we take the time to understand our learners, clients and colleagues.
Working Together | Mahi Tahi: like a waka, we move forward together.
Integrity | Pono: we do what we say we'll do.
Excellence | Hiranga: we hold high standards and keep improving.
Compassion | Aroha: we teach with patience, understanding and encouragement.
Safety | Haumaru: your safety and wellbeing come first.
Learning Together | Ako: learning goes both ways, so we listen, reflect and grow.

What Learning With Us Looks Like

When you attend a City First Aid course, you can expect practical, hands-on learning, real-life scenarios, plenty of chances to ask questions and practise, and tutors who support your learning rather than judge mistakes. We focus on building your confidence as well as your competence.

We know many people arrive nervous about assessment or worried about getting things wrong. Our role is to support your learning while making sure the required standards are met.

When Topics Feel Heavy

Some first aid topics and scenarios can be confronting or emotional, especially if you've lived through an emergency or a loss. Our tutors create a space where you're treated with sensitivity and respect. You're always welcome to take a moment, step out and come back when you're ready, and to talk with your tutor about options that work for you.

What You Can Expect From Us

We will:

Provide qualified, experienced and approachable tutors.
Deliver training aligned with NZQA and New Zealand Resuscitation Council requirements.
Keep our content current with ANZCOR guidelines and New Zealand health guidance.
Treat every learner with dignity, fairness and respect, including their culture, identity and beliefs.
Offer fair, consistent assessment and honest, constructive feedback.
Maintain safe, clean training environments and equipment.
Clearly explain course requirements, assessment, fees and cancellation policies.
Protect your privacy and personal information.

What We Ask of You

To help create a positive learning environment for everyone, we ask that you:

Arrive on time and ready to take part.
Engage respectfully with your tutor and fellow learners.
Practise skills safely and follow your tutor's instructions.
Let us know early if you need learning or physical support.
Take part honestly in assessments.
Contact us promptly if you need to cancel, reschedule or raise a concern.

Support Available

If you need additional support, please let us know before your course where possible. Support may include help if reading or writing has been challenging for you, extra time while learning new skills, adjustments for an injury, disability or other need, alternative assessment arrangements where appropriate, and a support person or interpreter where NZQA requirements allow.

We aim to remove barriers to learning while keeping assessment fair and meaningful.

If You Have a Concern

If something doesn't feel right, we want to know, and nobody will be disadvantaged for raising a genuine concern.

Speak with your tutor first, as many concerns can be sorted quickly.
If it's not resolved, contact our Managing Director, Vicky, on 0800 277 222 or info@cityfirstaid.co.nz.
If you remain dissatisfied, you can seek independent support from NZQA on 0800 697 296 or helpdesk@nzqa.govt.nz.

Qualifications and Standards

City First Aid is an NZQA-registered training provider. New Zealand's first aid qualifications are moving from unit standards to new skill standards, and City First Aid has been approved to deliver them. From January 2027, our courses will be assessed against the new skill standards.

Course Until December 2026 -> From January 2027

NZ First Aid Certificate

Unit Standards 6400, 6401 and 6402 -> Skill Standards 41051, 41052 and 41053

Foundation First Aid

Unit Standards 6401 and 6402 -> Skill Standards 41052 and 41053

Provide basic emergency care

Unit Standard 29123

Outdoor first aid

Unit Standard 424

Instruct how to provide basic life support

Unit Standard 33319

If you gain your certificate under the unit standards, it stays valid for its full term. Certificates are generally valid for two years, and revalidation options are available for recently expired qualifications.

Health, Safety and Privacy

We comply with the Health and Safety at Work Act 2015, WorkSafe New Zealand guidelines and the Privacy Act 2020. Personal information collected at enrolment is used only for course administration, certification and NZQA reporting.

Our Promise | Tō Tātou Kī

We do more than teach first aid. We help people gain the confidence to act, because ordinary people can make an extraordinary difference when they have the right knowledge, skills and confidence.

He waka eke noa | We are all in this waka together.

Real people training real people.

[Read our full

CFA Code of practice .pdf