Learner Code of Practice | City First Aid | Christchurch First Aid Training

Training people to save lives

E whakangungu ana i ngā iwi ki te whakarauora tangata

Our Commitment to You

At City First Aid, we believe first aid training should be practical, supportive, and relevant to real life.

Whether you are attending for work, family, community involvement, or professional requirements, our goal is the same: that you arrive feeling welcome and leave feeling confident and better prepared to use first aid in everyday life.

We are committed to creating learning spaces where people feel welcome, respected, and safe to learn. We recognise that every learner brings different experiences, strengths, cultures, and learning needs into the classroom.

Te Tiriti o Waitangi, the principles of protection, participation, and partnership, and our own Eight Paddles of Teaching (Ngā Hoe e Waru) framework, guide our teaching.

Alongside our teaching framework, our Pastoral Care Policy guides our approach to learner wellbeing, inclusion, support, and success.

What Learning With Us Looks Like

When you attend a City First Aid course, you can expect:

✅ Practical, hands-on learning

✅ Real-world scenarios and discussions

✅ Opportunities to ask questions and practise skills

✅ A respectful and inclusive learning environment

✅ Tutors who support learning rather than judge mistakes

✅ A focus on building confidence as well as competence

We understand that many people arrive feeling nervous about assessment, worried about getting things wrong, or unsure of their abilities. Our role is to support your learning while ensuring the required standards are met.

What You Can Expect From Us

We will:

Provide qualified and experienced tutors
Deliver training aligned with NZQA and New Zealand Resuscitation Council requirements
Treat all learners with dignity, respect, and fairness
Provide reasonable support for language, literacy, physical access, and learning needs wherever possible
Maintain safe learning environments
Clearly explain course requirements, assessment processes, fees, and cancellation policies
Protect your privacy and personal information

What We Ask of You

To help create a positive learning environment, we ask that you:

Arrive on time and ready to participate
Engage respectfully with tutors and fellow learners
Practise skills safely and follow tutor instructions
Let us know early if you require learning or physical support
Participate honestly in assessments
Contact us promptly if you need to cancel, reschedule, or discuss a concern

Support Available

If you require additional support, please let us know before your course, wherever possible.

Support may include:

Help if reading or writing has been challenging for you in the past
Extra time or additional support while learning new skills
Adjustments to help you participate fully if you have an injury, disability, or other needs
Alternative assessment arrangements where appropriate
The option to use a support person or interpreter where NZQA requirements allow

We aim to remove barriers to learning while maintaining the integrity of assessment.

If You Have a Concern

If something doesn't feel right, we want to know.

Speak with your instructor first. Many concerns can be resolved quickly through discussion.
If the matter is not resolved, contact our Managing Director, Vicky, on 0800 277 222 or info@cityfirstaid.co.nz.
If you remain dissatisfied, you may seek independent support through NZQA.

Phone: 0800 697 296
Email: helpdesk@nzqa.govt.nz

Qualifications and Standards

City First Aid is accredited to deliver NZQA first aid unit standards.

These include:

NZ First Aid Certificate (includes Unit Standards 6400, 6401, and 6402)
Foundation First Aid (includes Unit Standards 6401 and 6402)
Provide basic emergency care (Unit Standards 29123)
Outdoor first aid (Unit Standards 424)
Instruct how to provide basic life support (Unit Standards 33319)

Certificates are generally valid for two years. Revalidation options are available for recently expired qualifications.

Health, Safety, and Privacy

We comply with:

• Health and Safety at Work Act 2015

• WorkSafe New Zealand guidelines

• Privacy Act 2020

Personal information collected during enrolment is used only for course administration, certification, and NZQA reporting requirements.

Guided by The Eight Paddles of Teaching - Ngā Hoe e Waru

Our teaching framework reminds us that learning is a journey best travelled together.

We strive to create learning experiences where people feel respected, supported, challenged appropriately, and ready to make a difference in their workplaces, homes, and communities.

Simplified summary of our internal Code of Practice.
Full policy available on request for NZQA or organisational partners.